Legal & Privacy Policy

Last Updated: August 24, 2026

By accessing the Union Creative website, client portal, booking system, or purchasing our services, you agree to the terms outlined below. These terms apply to services provided by Union Creative, including video production, photography, real estate media, social media content, advertising creative and management, strategy, consulting, and related creative services.

Services & Scope

The services, deliverables, timelines, pricing, and responsibilities for each project are determined by the applicable booking, quote, proposal, contract, or invoice.

Requests outside the agreed scope may be subject to additional fees and may affect the original timeline.

Bookings & Scheduling

Bookings are subject to availability and are confirmed once accepted by Union Creative.

Clients are responsible for providing accurate project details, locations, access instructions, contacts, and any information reasonably required to complete the work.

Union Creative reserves the right to reschedule production due to weather, safety concerns, illness, equipment issues, property access, travel conditions, or other circumstances outside our reasonable control.

Cancellations & Rescheduling

Clients should provide reasonable notice when cancelling or rescheduling a project.

Late cancellations, same-day changes, no-shows, or situations where our team arrives but is unable to complete the scheduled work may be subject to cancellation, travel, or production fees.

Deposits and payments may be non-refundable where production time, contractors, travel, rentals, locations, talent, or other resources have already been committed.

Client Responsibilities

Clients are responsible for ensuring that locations, properties, products, staff, talent, and other required elements are prepared and available at the agreed production time.

Union Creative is not responsible for delays caused by incomplete preparation, unavailable individuals, restricted access, missing products, property conditions, or client-requested changes.

Unless otherwise agreed, clients are responsible for obtaining any permissions, releases, permits, or approvals required for locations, people, trademarks, products, or other materials they request to be included in the project.

Payments

Payment terms are outlined on the applicable booking, quote, proposal, contract, or invoice.

Invoices must be paid according to the stated payment terms. Union Creative may pause production, editing, advertising, delivery, or access to completed work while an account has an outstanding balance.

Approved expenses including travel, accommodation, rentals, models, locations, props, licensing, and subcontractors may be charged separately.

Copyright & Ownership

Unless otherwise agreed in writing, Union Creative retains copyright and ownership of photography, video footage, edited content, graphics, designs, and other creative materials produced by our team.

Once the applicable invoice has been paid in full, clients receive the usage rights agreed upon for that project.

Delivery of finished content does not automatically transfer ownership of raw footage, project files, editable files, unused images, or other source materials.

Content may not be resold, sublicensed, transferred, or supplied to unrelated third parties for commercial use outside the original project without written permission from Union Creative.

Raw Footage & Project Files

Raw footage, unedited photography, project files, design files, timelines, and other source materials are not included with final delivery unless specifically stated.

Where available, these files may be purchased or supplied under a separate agreement.

Union Creative does not guarantee permanent storage of project files after final delivery. Clients are responsible for downloading and safely storing their completed content.

Portfolio & Promotional Use

Unless otherwise agreed in writing, Union Creative may display completed work as part of our portfolio and marketing.

This may include our website, social media, advertisements, presentations, demo reels, case studies, proposals, award submissions, and other promotional materials.

Confidential, embargoed, or unreleased projects will be handled according to any written confidentiality agreement established before publication.

Revisions

Included revisions are determined by the package, booking, proposal, or agreement associated with the project.

Major changes in creative direction, additional versions, new concepts, re-editing after approval, or requests outside the original scope may result in additional charges.

Clients are responsible for reviewing all content carefully before giving final approval.

Turnaround Times

Any turnaround time provided by Union Creative is an estimate unless specifically guaranteed in writing.

Delivery may be affected by project complexity, client feedback, weather, travel, approvals, third-party suppliers, technical problems, or other circumstances outside our reasonable control.

Advertising & Marketing Services

Union Creative does not guarantee specific sales, leads, revenue, return on advertising spend, follower growth, website traffic, or other business results.

Marketing performance can be affected by factors outside our control, including pricing, offers, competition, market conditions, websites, sales processes, advertising budgets, platform algorithms, and customer behaviour.

Unless otherwise agreed, advertising spend is paid separately by the client directly to advertising platforms.

Third-Party Platforms

Union Creative may use third-party platforms to provide our services, including scheduling systems, payment processors, advertising platforms, social networks, analytics providers, file hosting platforms, cloud storage, email services, website providers, and project management software.

We are not responsible for outages, account restrictions, algorithm changes, policy changes, platform errors, data loss, or other issues caused by third-party providers outside our reasonable control.

Music, Stock Assets & Third-Party Licensing

Projects may contain licensed music, stock footage, photography, fonts, templates, graphics, or other third-party materials.

These materials remain subject to the licensing terms established by their respective rights holders.

Clients may not extract, redistribute, sell, or reuse licensed assets separately from the completed project unless the applicable licence specifically permits it.

Real Estate Media

Properties should be clean, staged, accessible, and ready to photograph before the scheduled appointment.

Union Creative is not responsible for cleaning, staging, landscaping, moving furniture, concealing personal belongings, or making substantial changes to a property.

Photography, video, and drone services may be affected by weather, property conditions, access, lighting, airspace restrictions, and safety considerations.

Drone operations are subject to applicable laws, regulations, airspace restrictions, weather conditions, and the judgement of the drone operator.

Privacy Policy

Union Creative respects the privacy of our clients, website visitors, leads, partners, and other individuals who interact with our business.

This section explains what information we may collect, why we collect it, how we use it, and the choices available to you.

Information We Collect

Depending on how you interact with Union Creative, we may collect information including:

• Your name

• Business or company name

• Email address

• Phone number

• Billing and invoicing information

• Property or project addresses

• Booking information

• Project details and creative briefs

• Communications you send to us

• Website form submissions

• Information related to your client account or portal

• Advertising or social media account information where access is required to provide a service

• Website usage, browser, device, IP address, analytics, and cookie information

We aim to collect only information reasonably required to operate our business and provide our services.

How We Use Your Information

We may use personal information to:

• Respond to inquiries

• Provide quotes and proposals

• Schedule and manage bookings

• Provide our services

• Communicate about projects

• Send invoices and process payments

• Deliver completed content

• Manage client accounts and portals

• Provide customer support

• Manage advertising or social media services

• Improve our website, services, and customer experience

• Maintain business and financial records

• Prevent fraud, abuse, or security issues

• Meet legal, accounting, and regulatory requirements

We may also use contact information for marketing communications where permitted by law. You may unsubscribe from promotional emails using the unsubscribe option provided or by contacting us.

Consent

Where required, Union Creative obtains consent before collecting, using, or disclosing personal information.

By voluntarily submitting information through our website, booking forms, contact forms, client portal, email, or other communication channels, you consent to the reasonable use of that information for the purposes communicated to you.

You may withdraw consent where permitted by law, although doing so may prevent us from providing certain services.

Cookies & Analytics

Our website may use cookies and similar technologies to understand how visitors use our website, remember preferences, measure marketing performance, and improve our services.

We may also use third-party analytics and advertising tools.

Depending on your browser and the technologies being used, you may be able to disable or restrict cookies through your browser settings.

Advertising & Tracking

Union Creative may use advertising and analytics platforms to measure website activity, understand campaign performance, and advertise our services.

These services may use cookies, pixels, or similar technologies to collect information about website interactions and device activity.

Where required, visitors will be given appropriate choices regarding non-essential tracking technologies.

Payment Information

Payments may be processed using third-party payment providers.

Union Creative does not necessarily receive or store complete credit card information when payments are processed through an external payment provider. Payment information is handled according to the privacy and security practices of the applicable payment processor.

Third-Party Service Providers

We may share limited information with service providers where necessary to operate our business or provide our services.

This may include providers involved in:

• Payment processing

• Scheduling and bookings

• Cloud storage and file delivery

• Website hosting

• Email and communication

• Accounting

• Project management

• Analytics

• Advertising

• Social media

• Customer relationship management

• Contractors and production partners

These providers may process information on our behalf according to their own systems, agreements, and privacy practices.

Information Processed Outside Canada

Some of the technology and service providers used by Union Creative may store or process information outside Canada.

Where information is processed in another country, it may be subject to the laws and lawful access requirements of that jurisdiction.

Information Sharing

Union Creative does not sell personal information.

We may disclose information where reasonably necessary to:

• Provide an agreed service

• Work with contractors or service providers

• Process transactions

• Protect our legal rights

• Prevent fraud or misuse

• Comply with a legal requirement, court order, or government request

• Complete a business transaction such as a merger, acquisition, restructuring, or sale

Information Security

Union Creative takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no internet transmission, cloud service, email system, or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, meeting tax and accounting requirements, and complying with applicable laws.

Information that is no longer reasonably required may be deleted, anonymized, or securely destroyed.

Accessing or Correcting Your Information

You may contact Union Creative to request access to personal information we hold about you or ask that inaccurate information be corrected.

We may need to verify your identity before completing a request.

Certain information may need to be retained or may be exempt from access or deletion requirements where permitted by applicable law.

Privacy Questions & Complaints

Questions, requests, or concerns regarding this Privacy Policy or Union Creative's handling of personal information can be directed to us through the contact information provided on our website.

We will review privacy concerns and respond within a reasonable period.

Confidentiality

Union Creative takes reasonable steps to protect confidential information provided by clients.

Clients should identify particularly sensitive or confidential projects before production begins so appropriate arrangements can be made.

Limitation of Liability

To the extent permitted by law, Union Creative is not responsible for indirect, incidental, special, or consequential losses arising from the use of our website, services, content, third-party platforms, or circumstances outside our reasonable control.

Nothing in these terms is intended to limit rights or remedies that cannot legally be excluded.

Changes to These Terms

Union Creative may update these terms and this Privacy Policy as our services, technology, or legal requirements change.

The current version will be published on our website along with the date it was last updated.

Contact

For questions about these terms, privacy, content usage, bookings, or our services, please contact Union Creative through the contact information provided on our website.